There are two ways of obtaining support from Mi Casa Verde for your Vera3 system. If you're unable to get online with your Vera3 and/or your system is not recognized, go to www.micasaverde.com and you can send us a support request from the Contact page.
If you're able to see your Dashboard but still having problems with operation or something not functioning properly, you can send a support ticket directly from your Dashboard. This makes it easy for you, and because the tech support reps will already have information about your system setup, it makes service easier.
From the Dashboard, click on Account, then click the Tech Support submenu.
You will be taken to a screen that shows that your Vera3 has remote access enabled, as well as a history of any prior support issues and the serial number of your Vera3, or any other Veras you have in your system. If you have more than one Vera, click the one that you want support with (most people won't need to do this).
Click the Continue button. You will be brought to a screen where you will be able to describe the problem you're having by a series of options and drop-down menus. You'll also have a text field where you can describe your problem. Please try to be as detailed as possible when describing your problem.
Tech support will receive your ticket and issue an auto-response mail to the email address that you provided in your account. This shows you that your ticket has been acknowledged, and support will contact you as soon as possible regarding your issue(s).